FAQs

We’ve compiled answers to your most common questions about our products, payments, shipping, and returns. If you can’t find what you’re looking for, feel free to contact us.

What age is the calendar suitable for?

The Countdown Calendar is designed for children aged 3 and up.

How does the Countdown Calendar 4Kids work?

The calendar uses 10 tactile fabric rings that children attach each day as they count down to a special event. A customisable window allows you to add personal drawings or photos to make it unique.

Is the calendar durable?

Yes, it’s made with high-quality materials that are safe and built to last through daily use by little hands.

Can it be used for multiple events?

Absolutely! The Countdown Calendar 4Kids is versatile and can be reused for any occasion—from birthdays to holidays to family visits.

How do I clean the calendar?

The fabric rings and calendar surface can be wiped clean with a damp cloth.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay and Google Pay, through Stripe’s secure payment system.

Is my payment information secure?

Yes, all transactions are processed through Mollie payments, which uses encryption to keep your payment details safe.

Shipping

Do you ship internationally?

Yes, we ship worldwide! Shipping costs will be calculated at checkout.

How long will it take to receive my order?

EU orders: 3–5 business days.
International orders: Delivery times vary based on location, but typically take 7–14 business days.

Do you offer free shipping?

Yes, we offer free EU shipping on orders over €250. For other locations, shipping costs will be displayed at checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it for a full refund.

How do I request a refund?

Please email us with your order details, and we’ll guide you through the return and refund process.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.